Cost of living help

How we're supporting customers affected by the cost of living

We know the cost of living squeeze is difficult for many people right now and that you might be facing difficult choices about what you can afford; we know this is impacting many households, but we want to let you know we’re here to help you.

The cost of living has been increasing across the UK since early 2021 with the most common reasons reported for this increase being:

• An increase in the price of a food shop
• An increase in gas or electricity bills
• An increase in the price of fuel

If you are looking for advice on rising prices and the cost of living and how that might affect your payments to us, please just give us a call on 0800 980 6274 or e-mail us at contact@centraltrust.co.uk. You can also live chat with us via our website, or text us on 07860 017621 and one of our friendly team will be on hand to answer any queries you have.

There are also other organisations that can offer free advice and support; please see our Payment Difficulties page for further details.