FAQs: Frequently Asked Questions

Our customers come first. We know that the situation around coronavirus (COVID-19) will be concerning for lots of you and causing disruption to your daily lives and finances. We are here to help and support you through these challenging times..

We always encourage customers who are experiencing difficulties to contact us as soon as possible so that we can discuss the support that is available to you. We have a full range of tools available to support customers experiencing financial difficulty.

Please be assured, if you do need to speak to us we’re here to help, please call us on 0800 980 6274, alternatively you can contact us via email, live chat or complete our contact form and we will call you back.

Please see our FAQ page for further details on how we can support you.

We offer mortgages of up to £250,000. Our minimum mortgage is £20,000, but if you require less we can, with your permission, refer you to one of our referral partners who may be able to help.

The average turn around we work towards is 2-3 weeks but we can complete much quicker, it all depends on what is needed and how fast you can send back the required documents..

To apply for a mortgage you must be a UK homeowner. We do not accept tenants. If you jointly own the home you must apply with the other person.

We lend up to 80% of your house value (minus 1st mortgage if applicable).

We help clients with a variety of different credit profiles. It all depends what sort of adverse credit you have and how recent it is.

If you would like to apply for a mortgage then simply use our online form or call us direct on 0800 980 6273.