Payment difficulties? We're here to help

At Central Trust Limited, we understand that after taking out your mortgage your circumstances may change, and you might not be able to make your payments on time.  Please be assured that we are always here to help and would ask you to contact one of our friendly Customer Support team or Specialist Customer Support staff using the details above; they will be happy to discuss your circumstances and run through the options available to support you.  Some of the ways we might be able to help you are listed below, although please note, these will be subject to you meeting certain criteria. We may be able to:

• Offer you a payment holiday;
• Make an affordable arrangement for you to clear your arrears;
• Allow a period of reduced, or no payments (please note that this would mean your arrears would increase);
• Switch your mortgage to interest only for a short period of time;
• Extend the term of your mortgage;
• Reduce the amount of interest applied to any arrears that may build up;
• Waive or defer interest and / or capital;
• Reduce interest rates or apply simple interest instead of compound interest.

This list isn’t exhaustive and there may be other things we can do to help in your particular situation. Whichever option we put in place, we’ll make sure it suits your individual circumstances and is the best thing for you.

Please note that it won’t affect your credit score by simply getting in touch with us, although if you don’t make payments on time, we will notify credit reference agencies such as Experian or Equifax of the late or non-payment and in some circumstances this may have a negative impact on your credit profile.   Some of the options listed above may also be reported on your credit file in other ways, however we’ll explain this in more detail for anything we put in place to help you.